Updates to Arvest Go mobile app and Online Banking with BlueIQ™

Thursday, August 08 at 12:05 AM
Category: Arvest News

We’ve got some good news for you – we’ve made updates to our Arvest Go mobile app and Online Banking with BlueIQ™! The Arvest Go app update will become available in the app stores on August 8. If your phone doesn’t automatically update your apps, you may need to manually download the new version of our mobile app.

These updates will help provide a better experience for our customers, and many of these updates come from feedback you’ve shared with us!

Updates to Arvest Go mobile app include:

  • Improved visibility of your account balance when making a transfer between accounts
  • Improved how account balances display when they fall below zero
  • Increased the speed in which pending transactions appear. To reduce confusion with balance calculations happening throughout the day, we removed the running balance for pending transactions. Your account balance (minus your pending transactions) will still appear at the top right of the Transactions screen, on the Accounts screen, Widget and Quick View.
  • Added more detail to the Mobile Check Deposit confirmation screen
  • Moved access to Widget and Quick View settings so they can simply be found under Settings

Update to Online Banking with BlueIQ™ includes:

  • Reduced confusion with balance calculations happening throughout the day by removing the running balance for pending transactions. Your account balance (minus your pending transactions) will still appear in the top left in the blue header on the Transactions tab, and on the Dashboard.

We’re keeping an eye on the latest in mobile trends, and plan to enhance your mobile banking experience in the future. If you have a question about any of these updates, simply visit with an associate at your local branch or call us at (866) 952-9523.

Tags: App, Arvest Go, Mobile Banking, Online Services

Community Banks Combine Digital Experience and Personal Touch in Mortgage Application Process

Friday, October 19 at 08:00 AM
Category: Arvest News

It’s no secret a majority of prospective homebuyers use the internet to search for a home. What may surprise some, however, is how many mortgage customers now submit their application digitally.

According to a 2017 J.D. Power study, both purchase and refinance customers cite online/website as the most frequent method of submitting a mortgage application. The 43 percent who did so in 2017 represented a jump from just 28 percent in 2016.

Those numbers – representing consumer preferences for how they want to do business – are part of the reason community banks have begun empowering their customers with online and mobile mortgage application tools. These tools allow consumers to have more control of how, when and where they apply for a mortgage.

At Arvest Bank, for example, a recently updated online mortgage platform and a newly launched mobile app give mortgage customers the ability to act quickly in a real estate market marked by low inventory and heightened competition among buyers.

“Today’s consumer prefers a streamlined process, so we’re delivering those efficiencies in the area of mortgage loan applications,” said Steven Plaisance, president and CEO of Arvest’s mortgage division. “Through the Arvest Home4Me mobile app, loan applicants can submit the necessary documents for prequalification in the first few screens of the app. The app populates the data into the system for a loan officer to review, then we contact the applicant and complete the request.”

Similarly, Arvest utilizes an online mortgage platform developed by Ellie Mae that allows borrowers to research rates and types of loans, and to submit an application electronically.

“Leveraging technology is no longer an option for local banks,” Plaisance said. “It’s a must.”

Despite the mortgage customers’ increased preference for a digital experience, though, community banks still offer the kind of personalized service customers crave. That sentiment is reflected in the J.D. Power study, as it indicated satisfaction among customers applying online/via website declined by 18 points year-over-year.

“It’s important that these self-serve conveniences are available for those who want that option,” Plaisance said. “At the same time, though, some customers may still want to tap into the expertise our local mortgage experts can offer. What we’ve really tried to do is create a hybrid approach that allows the consumer to choose what works best for their unique situation.”

Tags: App, Arvest, Home4Me

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