Customer Question: “Why Can’t I Download My Transactions Into Quicken?”

Friday, March 10 at 09:30 AM
Category: Personal Finance

Update as of 3/23/17: The issues some customers experienced with importing transactions into financial management software have been resolved. We apologize for any inconvenience this issue caused you. If you need assistance with Online Banking with BlueIQ™, our customer service team at (844) 225-8347 would be happy to assist.

Since our recent Online Banking with BlueIQ™ upgrade, some customers have asked questions regarding issues they’ve experienced with their Arvest accounts pulling into financial management software like Quicken and QuickBooks. We’re looking into this high priority issue and working to get this resolved as soon as possible. In the meantime, here’s a workaround to download and import your transactions.

  1. Log in to Online Banking with BlueIQ™
  2. On the Dashboard select account
  3. Choose date range 
  4. Download the transactions to MS Money, QuickBooks or Quicken
  5. Save the file
  6. Open the file with Notepad, Wordpad or a similar program
  7. Find your account number in the file (e.g., ACCTID>D00000000########)
  8. Remove the alpha character and leading zeros from your account number (e.g., ACCTID>########)
  9. Save the updated file (Do not Save As, as it will change the file format.)
  10. Import the file to your financial management software
We understand financial management software is a valuable resource to help you manage your finances which is why we’re working as quickly as possible to provide a resolution. We apologize for the inconvenience and hope to have a solution soon. If you need assistance with this or any other features of Online Banking with BlueIQ™, please call customer service at (844) 225-8347, and we’d be happy to assist you. 
 
Tags: Online Banking with BlueIQ™
Thomas Graves on 3/23/2017 at 12:56 AM
Have the issues with downloading to quicken been resolved yet?
Arvest Blog Admin on 3/23/2017 at 2:21 PM
Thomas – The issues some customers experienced with importing transactions into Quicken have been resolved. We apologize for any inconvenience this issue caused you.

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