Money Movement Updates Here

Thursday, July 21 at 08:00 AM
Category: Arvest News

In an ongoing effort to improve the customer experience, we’ve updated our Money Movement tab in Online Banking with BlueIQ™. First and foremost, the Money Movement tab has been renamed BillPay/Transfers.

Changes to Pay Multiple in the sub navigation include:
  • The page is redesigned to have account, amount, and date fields present without the need to click in the field. Customers no longer have to save each individual payment.
  • The option to choose an account to pay from at the top of the page is now available and will default for all recipients. Customers still have the ability to change each payment to a different account (when applicable).
  • A “Print” button is added at the end of scheduling payments and provides the total amount of scheduled payments and confirmation numbers to be printed all at once.
Other changes include:
  • On the Schedule sub navigation a “Print” button added in the expanded view of a single payment.
  • Biller name and nickname appear in all locations. 
  • When multiple payments are scheduled at the same time via Pay Multiple, only one payment alert message will be generated with all payments included, rather than an alert message for each individual payment.
Check out other updates to Online Banking with BlueIQ™ which went live at the same time as these Money Movement tab updates. If you have questions about any of these updates or other features of Online Banking with BlueIQ™, check out the user guide, call customer service at (844) 225-8347 or visit your local branch
 
We are also in the process of developing additional enhancements that will go live later this year. We’ll announce these enhancements on social media and/or within Online Banking with BlueIQ™ when they’re live. We appreciate your patience as we fine-tune your online banking experience.
 
Tags: Online Banking with BlueIQ™
Dave Roadruck on 7/21/2016 at 6:22 PM
When will I be able to manage my Arvest Mortgage from the Arvest Web banking site? I would like to set up things like paperless option but refuse to set up ANOTHER separate id and password. Why not couple everything under one log in.
Nancy K Warner on 7/22/2016 at 12:31 PM
Last October I had a fit when you changed the site and was ready to change banks because it had too much change and was user unfriendly. I had one person at a counter tell me to hit the Classic look... it wasn't there. Finally I had one person tell me to just hit my account and it would should a traditional look. Two changes in 8 months is not a good thing.
Arvest Blog Admin on 7/22/2016 at 3:59 PM

Thank you for your feedback. It will be passed along to the appropriate team. For specific questions, please call customer service at (844) 225-8347 or visit your local branch.

Arvest Blog Admin on 7/22/2016 at 9:15 PM
Dave -- We'll have a customer service representative contact you at the email address you provided in order to assist you with your questions.
Jaime Flores Chavez on 7/23/2016 at 2:15 PM
I wish what this changes are more safe and thrusts, because the bad people still looking every time, every where. Please!!!
Glenna Maddux on 7/24/2016 at 3:38 PM
I liked the east of seeing money status for each month. In-Out-Difference
Richard on 7/25/2016 at 1:25 PM
Thanks for the changes to the "Money Movement" tab. It makes much more sense now.
Arvest Blog Admin on 7/25/2016 at 1:55 PM

Glenna - Thank you for your feedback regarding the monthly status. We removed the "Money In" and Money Out" from the dashboard in an effort to improve the experience for our customers. We have shared your feedback with our internal teams. Thanks for allowing us to serve you.

Arvest Blog Admin on 7/25/2016 at 2:06 PM
Jaime - Thank you for providing feedback. We'll share your comment with the appropriate team. If you have questions about Online Banking with BlueIQ™, please call (844) 225-8347, and our Customer Service team would be happy to assist. We appreciate your business.
Arvest Blog Admin on 7/25/2016 at 2:13 PM
Richard - We're happy to hear you're pleased with the changes to the Money Movement tab! We appreciate the opportunity to serve you.
B T Bell on 7/31/2016 at 1:11 AM
Should not have been necessary to have to make changes. Obviously there was no thought regarding the older less computer savvy customers. Some of the things left out was nothing short of derelict of duty. Printing reports being one.

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