Customer Question: “What is a merchant card data breach?”

Thursday, December 29 at 01:30 PM
Category: Personal Finance
Customer Question: “What is a merchant card data breach? Is it safe to use my debit card?”

A merchant data breach is when an unauthorized party accesses a merchant computer network and steals cardholder data. In these types of breaches, the impacted cardholders are those who used their cards at the breached merchant. They typically impact cardholders at multiple banks.

Unfortunately, merchant data breaches are becoming more common with 974 publicly disclosed data breaches in the first half of 2016 alone, according to the Breach Level Index*. 

Arvest, along with other banks in the region, is seeing some fraudulent transactions on less than one-half of one percent of our debit cards as a result of a merchant data breach at one or more merchants. This is NOT an Arvest security breach and includes cards from other banks. 
 
Please know our teams regularly monitor our debit card activity watching for fraudulent transactions. If unusual activity is observed, we will contact you immediately.
 
As a reminder, you should also regularly monitor your accounts for any unauthorized transactions or suspicious activity and report it immediately. If you see suspicious activity on your Arvest account, please contact Customer Service at (866) 952-9523 or visit your local branch.
 
It is important for U.S. Visa consumer debit and credit cardholders to know they are protected against fraudulent purchases with Visa’s Zero Liability Policy*.  
 
Remember to practice good financial security by monitoring your accounts and reporting suspicious activity to your card issuer immediately.
 
Thank you for this question.
 
If you have a question you would like answered, please submit it using the Ask Us Anything tool on the right side of the blog page.  

Links marked with * go to a third-party site not operated or endorsed by Arvest Bank, an FDIC-insured institution. 

Tags: Credit Cards, Customer Question, Debit Cards, Financial Education, Fraud Alert
Patricia L Shaw on 1/8/2017 at 10:12 PM
THAT IS DANY INFO THANKS IT HAPPENED TO ME ONCE. NOW IT COULD BE AGAIN AS MY CARD WAS DECLINED TWICE AND HAS MONEY IN IT. BUT SADLY YOUR BANK HAS NO ONE TO CONTACT OR TALK TO ON A SUNDAY. SHAME ON YOU I TRIED ALL YOUR SUPPOSED TO BE PHONE NUMBERS TO CALL AND GOT NO WHERE YOU ARE CLOSED
Arvest Blog Admin on 1/9/2017 at 2:58 PM
Patricia - We're sorry to hear your card was declined and you weren't able to contact us. We understand you must be frustrated. Our Customer Service team is available today, Monday, to assist you 7 a.m. - 8 p.m. at (866) 952-9523. Please give us a call, so we can look into this for you.

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