Arvest Ranked Highest in 2 Regions in J.D. Power 2015 Retail Banking Satisfaction Study

Thursday, April 30 at 10:00 AM
Category: Arvest News

Arvest Bank streak in J.D.Power rankings reaches six years in the Southwest Region and four years in the South Central Region.

FAYETTEVILLE, Ark. — Arvest Bank once again received the highest ranking among its peers in both the South Central and Southwest Regions in the J.D. Power 2015 Retail Banking Satisfaction StudySM.

This marks the seventh time, overall and consecutively, Arvest has been recognized with a J.D. Power regional award. The bank has received a total of 12 J.D. Power awards during that span.

Arvest previously ranked highest in satisfaction with retail banking in the Southeast (2009), South Central (2010, 2012, 2013, 2014, 2015), and Southwest (2010, 2011, 2012, 2013, 2014, 2015) Regions. The 2015 study was conducted with more than 80,000 banking consumers throughout 11 regions across the United States.

In the South Central Region, Arvest received the highest score in five factors – fees, product offerings, facility, account information, and channel activities – analyzed by the study. The South Central Region consists of five states: Alabama, Arkansas, Louisiana, Mississippi and Tennessee.

In the Southwest Region, Arvest received the highest score in four factors: product offerings, facility, account information, and fees. The Southwest Region consists of six states: Arizona, Colorado, New Mexico, Nevada, Oklahoma and Utah.

To view the full release from J.D. Power, visit http://www.jdpower.com/press-releases/2015-us-retail-banking-satisfaction-study.*

Links marked with * go to a third-party site not operated or endorsed by Arvest Bank, an FDIC-insured institution.

Tags: Arkansas, J.D. Power and Associates, Oklahoma, Press Release
X Teri on 4/30/2015 at 5:33 PM
One can't argue with J.D. Powers. But Arvest recently succeeded in converting its most ardent consumer banking fan into one of its most vocal critics. Its anecdotal, of course, but I've rarely seen a business fail so grandly as it did with my wife.
Arvest Blog Admin on 4/30/2015 at 8:24 PM

X Teri - We're sorry to hear about your wife's experience. Please email her name and contact information to interact@arvest.com so we can have a member of local management reach out to her to discuss her situation. We appreciate the opportunity to listen to our customers' feedback.

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