Join Business Success Class in Kansas City

Friday, November 13 at 05:05 AM
Category: Business Banking

Arvest in Greater Kansas City will be hosting their fourth small business banking focused class of the year on Dec. 10, 2015, 11:30 a.m. – 1 p.m. at Central Exchange South (6201 College Blvd., Overland Park, Kan.). The class, “Voice of YOUR customer: Tools for Business Success,” is open to the public and includes a complimentary lunch. Registration is required. Please register by emailing

Speaker Kathy Toney is president and founder of Kent Business Solutions, a strategy consultancy that helps businesses find the hidden money in their organizations. She is a certified Six Sigma Black Belt and Lean Professional with over 20 years of Fortune 100 corporate experience, primarily in the areas of voice of the customer (VOC)**, business process improvement (BPI), market research and project management.
Kathy is also a self-proclaimed voice of the customer evangelist. She is passionate about teaching companies the best way to communicate with customers to improve engagement, increase profitability and guide them towards their end goal.
Arvest is co-hosting this event with the Kansas City Better Business Bureau*.
**Voice of the Customer (VOC) is an in-depth process that is used to gather customer requirements and feedback in order to provide customers with best-in-class services and/or products.

Links marked with * go to a third-party site not operated or endorsed by Arvest Bank, an FDIC-insured institution.

Tags: Arvest Biz, Business Banking, Kansas City
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