Thank you to our customers for recognizing Arvest again with the top rating in the Southwest and South Central regions for the J.D. Power Retail Banking Satisfaction Study. We are very thankful that you chose Arvest for your banking needs. We also would like to congratulate all of our associates on a job well done! Thank you for all you do to help take care of our customers.
LOWELL, Ark. — Arvest Bank ranks highest both in the South Central Region and in the Southwest Region in the J.D. Power 2014 Retail Banking Satisfaction StudySM. This is the sixth year that Arvest has been recognized with a J.D. Power award and the 10th overall regional award during this time. Previously, Arvest has been ranked highest in satisfaction with retail banking in the Southwest (2010, 2011, 2012, 2013, 2014), Southeast (2009) and South Central (2010, 2012, 2013, 2014) regions. The 2014 study was conducted with more than 80,000 banking consumers throughout 11 regions across the United States.
“To be recognized for the fifth year in a row in the Southwest Region and the third year in a row in the South Central Region is a tremendous honor,” said Kevin Sabin, president and CEO of Arvest. “Our ability to maintain such consistency in customer satisfaction is a direct result of the dedication and hard work of our bank associates.”
In the South Central Region, Arvest received the highest score in four factors analyzed by the study—product offerings, facility, account information, and channel activities. The South Central Region is comprised of five states: Alabama, Arkansas, Louisiana, Mississippi and Tennessee. In the Southwest Region, Arvest received the highest score in five factors—fees, product offerings, facility, account information, and channel activities. The Southwest Region is comprised of six states: Arizona, Colorado, New Mexico, Nevada, Oklahoma and Utah.
Many factors contribute to Arvest’s highest ranking in the study. Arvest offers a highly rated in-branch experience and 12-hour weekday banking at many locations, along with Saturday hours at many of its more than 260 locations. Arvest also provides a wide variety of desirable checking and loan products as well as many customer conveniences including online banking, mobile banking, mobile check deposit, deposit image ATMs and other electronic services.
To view the full release from J.D. Power, visit http://www.jdpower.com/press-releases/2014-us-retail-banking-satisfaction-study.