Arvest Bank to Participate in Apple Pay

Tuesday, October 21 at 09:00 AM
Category: Arvest News

Update 10/12/15: Arvest Debit, Credit and Spending Cards are now available in ApplePay! Learn more at arvest.com/applepay.

You likely have heard the announcement from Apple about the availability of Apple Pay, allowing iPhone 6 users to make purchases at participating retailers directly from their phone. Apple worked only with six banks in advance to make Apple Pay available; all other banks were unable to begin the process to sign agreements and begin work until late September.  Arvest is working with our processors and other teams on the technical integration to make Apple Pay available to our customers. Because we are working as quickly as possible, we are unable to provide a firm date. Our goal is to bring Apple Pay to you as soon as possible; we are dependent on some of our processing partners and it may not be available for a few months. For more information, please read our release below which announced our intent to participate.

LOWELL, Ark. — Arvest Bank has reached an agreement with Apple, Inc., which will make the Apple Pay mobile wallet system available to Arvest customers. Arvest is one of the first regional banks to announce its participation in the mobile payment system first introduced by Apple on Sept. 9.

Apple Pay allows customers to load credit and debit cards from participating banks into an iPhone 6 or iPhone 6 Plus, then simply hold the device near a contactless reader. According to Apple, there are approximately 220,000 locations with contactless readers in the U.S. Partnering retailers include Subway, McDonalds, Petco, Walgreens, Staples and Whole Foods, among others. Customers also can use Apple Pay to make purchases online through online retailers with apps that integrate Apple Pay, such as Target, Starbucks, MLB.com and Open Table. Additional retailers are expected to begin accepting Apple Pay payments in the near future.

“Arvest Bank is excited to partner with Apple to offer this service to our customers,” said Jason Kincy, Director of Marketing for Arvest Bank. “We embrace mobile technology that provides added convenience for our customers, and Apple Pay will give them a quick, easy way to make everyday purchases using a mobile device. With this agreement in place, we are working on integrating this new payment method into our processing and we anticipate making it available to our customers in the near future.”

Large banks already partnered with Apple in Apple Pay were announced with the launch of the system. They include Bank of America, Chase, Citi, Wells Fargo, American Express and Capital One. The system is also partnered with card-issuers American Express, MasterCard and Visa.

Apple’s newly introduced iPhone 6 and iPhone 6 Plus have Near Field Communication (NFC) chips that allow the device to communicate with other devices within a range of about one inch. They are currently the only iPhones able to make in-store “tap and pay” purchases.

Once cards are uploaded into the iPhone 6 or iPhone 6 Plus, Apple will verify the card with the customer’s bank for security and validity. A virtual “token” link between that card and that specific phone is stored in the Passbook app. The “token” number will not work on any other device or phone.

Tags: Mobile Banking, Press Release, Technology
Sean Rentas on 11/17/2014 at 2:27 PM
Are there any updates on the availability date yet?
Arvest Blog Admin on 11/17/2014 at 6:16 PM
Laura - Thank you for your kind words. We appreciate your business! It is a pleasure serving you!
Arvest Blog Admin on 11/17/2014 at 8:44 PM
Sean - Thanks for your interest. We are working with our processors and other teams on the technical integration as quickly as possible, so we're not able to provide an exact date at this time. When we are ready with Apple Pay, you'll be sure to see the announcement on our social media channels!
David on 11/19/2014 at 6:46 AM
There are apple pay deals at some retailers like staples. I would love for Arvest Bank Customers to be able to participate in the Apple pay deals and sweepsteak from visa. It is time for you guys to get with the program and enable apple pay for your customers. I would like yall to be the very first bank in arkansas to enable apple pay. I wrote a review about apple pay on facebook. I am a product reviewer. I review Products and Services and write reviews and I also do consumer beta testing for Apple During the summer and help find the bugs and give my feedback on stuff. Y'alls competitors are enabling apple pay for there customers at a faster rate. I would like to see arvest bank as the next bank to get apple pay enabled for its customers.
Arvest Blog Admin on 11/19/2014 at 3:05 PM
David - We're anxious to get Apply Pay ready for our customers too which is why we're working as quickly as possible to make it happen! Thanks for your interest!
DAVID MARION on 11/20/2014 at 11:44 PM
I would like to see arvest bank enable it before the christmas. I would like to see yall as the next bank and arkansas first. Arkansas hasn't been first in everything we certainly would like Arkansas to be first in the books to have apple pay enabled. I would love to add my arvest bank card to my passbook. How fast have yall been working on it?
Tony on 1/18/2015 at 1:30 AM
Any update on Apple Pay? I'm starting to think this will never happen!
Arvest Blog Admin on 1/19/2015 at 3:21 PM
Tony - We're hoping to launch Apple Pay in the first quarter of this year. We look forward to providing this service to our customers! When we launch we'll be sure to post it on social media!
Michael on 1/29/2015 at 1:19 AM
When will this be available?
Andy on 1/29/2015 at 5:50 PM
Any news on when the service will be available?
Arvest Blog Admin on 1/29/2015 at 8:02 PM
Michael and Andy - Apple Pay implementation for Arvest customers has moved and will likely be available this summer. We too are excited for this sought after feature and apologize for the delay. More details at: http://bit.ly/1604P42.
Mel on 4/9/2015 at 3:37 AM
Will you send out a notification when this is available?
Arvest Blog Admin on 4/9/2015 at 1:04 PM
Mel - Once Apple Pay is available we’ll announce it on arvest.com, Arvest Bank on Facebook and @ArvestBank on Twitter. We’ll also email customers who use mobile banking on an Apple device. More details at: http://bit.ly/1604P42. Thanks for your interest about this exciting service!
Jake on 5/23/2015 at 4:32 PM
Any updates?
Arvest Blog Admin on 5/26/2015 at 2:29 PM
Jake - Thanks for your interest in Apple Pay! We plan to make Apple Pay available to our customers near the end of this summer. We look forward to making this exciting feature available to our customers!
Matthew Hilton on 6/17/2015 at 1:15 PM
I have been an Arvest customer since I was 18 and got my first job in 2002. Between my family and I, we have 5 accounts. To me, it is extremely disappointing that this has not been implemented yet. There has been over 9 months since it was announced for you to figure it out. I am seriously considering opening an account at Bank of America just to get this feature.
Arvest Blog Admin on 6/17/2015 at 2:48 PM

Matthew - Thanks for your long-time patronage. We too are disappointed our processing partner has taken so long to finish its work on Apple Pay. We are just as anxious as you to make Apple Pay available to our customers!

Dax Neal on 7/13/2015 at 2:43 AM
What's Arvest's excuse at this point?
Arvest Blog Admin on 7/13/2015 at 3:03 PM
Dax - We too are frustrated at the delay with Apple Pay. Arvest is not able to move forward with Apple Pay until our processing partner completes its work. We appreciate your patience.
David Shaffer on 10/1/2015 at 3:40 PM
Summer is ending. We are in October....How much longer must we wait???
Arvest Blog Admin on 10/1/2015 at 7:07 PM
David - We expect Apple Pay in mid-October! Thanks for your patience!
John on 11/1/2015 at 2:17 AM
What's the delay? When is this happening?
Arvest Blog Admin on 11/2/2015 at 4:25 PM

John - Arvest Debit, Credit and Spending Cards were available in ApplePay™ starting mid-October! Learn more at arvest.com/applepay.

Brandon on 6/13/2016 at 2:29 PM
Any chance of getting Android/Samsung pay? Even at the time you announced you would be on Apple pay,the majority of the cell phone market was android.
Arvest Blog Admin on 6/13/2016 at 3:20 PM
Brandon - Thanks for your interest. We're currently working on Android/Samsung Pay. We'll announce on social media once it's available.
Christian Bergeron on 7/9/2016 at 5:23 PM
Just a note that samsung pay would be nice, sooner than later....
Arvest Blog Admin on 7/11/2016 at 1:37 PM
Christian - Thanks for your interest. We're also anxious to get Samsung Pay up-and-running. It will likely be available in late 2016.
sean on 8/5/2016 at 10:28 AM
What is the status of Samsung pay and/or Android pay? We've been waiting far too long.
Arvest Blog Admin on 8/5/2016 at 1:54 PM
Sean - We're currently working on Samsung Pay. It will likely be available in late 2016. Thanks for your patience.
Chris on 9/2/2016 at 12:26 AM
When will Arvest Support Android Pay? When will Arvest Support Samsung Pay? What is taking so long?
Arvest Blog Admin on 9/7/2016 at 8:13 PM
Chris - Thanks for your interest. We're currently working on Samsung Pay, and it will likely be available in late 2016. We appreciate your patience.
Gage Ethan Haddaway on 9/24/2016 at 7:14 PM
Is there any word on Samsung or Android pay? I would hate to have to switch banks. Arvest has been good to me but I will be joining the modern age.
Arvest Blog Admin on 9/26/2016 at 1:51 PM

Gage - We expect to release Samsung Pay in late 2016. We look forward to bringing you this modern feature!

Charles on 10/3/2016 at 2:57 PM
I've received notification that Android Pay is removing my Arvest card on October 14, 2016 because Arvest isn't participating yet and Google has been using temporary/proxy cards in the meantime. Is it safe to assume that Arvest won't be ready by this cutoff date? Will I have to find another bank that is supported?
Arvest Blog Admin on 10/4/2016 at 5:35 PM
Charles - Thanks for reaching out. We'd like to discuss your situation further. We'll have our Customer Service team reach out to you.
Chris on 10/12/2016 at 10:28 PM
Well,it's almost the end of october. How much longer until android/samsung pay arrives at Arvest?
Arvest Blog Admin on 10/13/2016 at 2:04 PM
Chris - Thanks for your interest in Android/Samsung Pay. We hope to release it by the end of the year. We'll be sure to post on social media when it's available!
John on 11/5/2016 at 5:18 AM
Looking to see when Samsung pay or Android pay will be available
Amber on 11/8/2016 at 11:15 PM
Is there any word on when android and samsung pay will be compatable with your arvest cards?
Jason on 11/9/2016 at 6:41 PM
It's now November 9th. You've stated (late 2016) but how much longer until Android Pay is available? Not just Samsung Pay... but ANDROID PAY? Not all of us are Apple fanatics, ya know? lol In a little over a month's time, Santa will be on the roof!
Amber on 11/10/2016 at 5:53 PM
We are still waiting on your cards to support android/samsung pay. What is taking so long?
Arvest Blog Admin on 11/22/2016 at 2:39 PM
John - We understand you are anxious to start using Android Pay and Samsung Pay. We’re anxious to offer you these features! At this time we do not have a date when Android Pay and Samsung Pay will be available, but we’ll be sure to announce on social media once this exciting feature is released.
Arvest Blog Admin on 11/22/2016 at 2:45 PM

Amber - Thanks for your interest in Android Pay and Samsung Pay. We’re excited to offer you these features in the future! We do not have a date when Android Pay and Samsung Pay will be available. We’ll announce on social media when these exciting features are released.

Arvest Blog Admin on 11/22/2016 at 2:54 PM
Jason - We understand your excitement to start using Android Pay. We want to offer you this feature as soon as possible! At this time we do not have a date when Android Pay will be available. Keep an eye on our social media channels where we'll be sure to announce once this exciting feature is released.
Arvest Blog Admin on 11/22/2016 at 2:58 PM
Amber - We apologize for the delay and are looking forward to bringing you Android Pay and Samsung Pay as quickly as possible. The release time frame has changed because we're waiting on our card processing partner to complete their work. We're enthusiastic about the convenience of these upcoming services and will be sure to post on social media once they're available, so you can begin using these exciting features as soon as possible!
William Stull on 11/23/2016 at 1:14 AM
I am disappointed that my arvest debit card no longer works with android pay. I've used it for the past several months, but it has just recently stopped and sta that my bank is not participating. Are you going to make this available again?
Bill Stull on 11/23/2016 at 5:03 PM
I have been using my Arvest debit card on my Android Pay for several months. Recently however, I have been unable to use it. When I check my card status in Android Pay, it says that my bank is not participating. I don't understand because I've used it probably 100 times over the past 4-5 months. So, why do you say you don't offer it when you obviously did and when will you bring the option back?
Arvest Blog Admin on 11/23/2016 at 7:57 PM
William/Bill – We’re sorry to hear you’re disappointed. We’ll have a member of our customer service team contact you to discuss this further. Thanks for allowing us to serve you.
Jason on 12/8/2016 at 7:59 PM
Please have customer service contact me as well. I am also very disapointed that I can no longer use my Arvest account with Android Pay. It has saved me before when I forgot my wallet. It worries me that a service rep has to contact me to discuss this...
Arvest Blog Admin on 12/9/2016 at 3:13 PM
Jason - We hate to hear you're disappointed and worried. We understand Android Pay is a convenient feature which we hope to make available soon. We'll have a customer service representative contact you to discuss this feature and your account.
Chris on 12/22/2016 at 11:58 PM
We are still waiting on Samsung and Android pay to be supported by Arvest. It is disappointing to see that it hasn't already happened yet. How much longer do we have to wait?!?!
Arvest Blog Admin on 12/23/2016 at 3:19 PM

Chris - We're sorry to hear you're disappointed that Samsung Pay and Android Pay aren't yet available. We’re disappointed at the delay too as we wait for our processing partner to complete its work. At this time we do not have a date when Samsung Pay and Android Pay will be available, but we’ll be sure to announce on social media once these exciting features are released. bit.ly/2gdL01F

Brandon on 12/27/2016 at 6:46 PM
The year ends on Saturday. So can we assume late 2016 for Samsung pay isn't going to happen?
Arvest Blog Admin on 12/27/2016 at 9:47 PM
Brandon - We too are anxiously awaiting Samsung Pay. We apologize for the delay as we wait for our processing partner to complete its work. We don't yet have a date when it will be available but know it won't be by the end of 2016. Thanks your patience. We'll post on social media once Samsung Pay is available. bit.ly/2gdL01F
Jose on 1/8/2017 at 3:15 AM
Any news on samsung pay I just opened up a account with you guys and I was sad when my phone said my card wasn't supported yet
Arvest Blog Admin on 1/9/2017 at 3:44 PM
Jose - We're happy to have you as a customer! We’re anxious to offer Samsung Pay! We're currently waiting on our processing partner to complete its work and do not have a date yet when Samsung Pay will be available. We’ll announce on social media when we release this exciting feature!
Bear on 1/11/2017 at 5:56 PM
How about stopping the excuses and getting Android Pay working? I don't expect my bank to push the problem off onto someone else by blaming a "processing partner." All of my friends have had the convenience of paying with their phone for years. Make it happen.
Arvest Blog Admin on 1/12/2017 at 2:36 PM
Bear - We’re sorry we have let you down and understand it is disappointing not to have Android Pay when your friends are paying with their phones. Rest assured we’re working earnestly to bring you this much anticipated feature. We appreciate your business. We’ll be sure to post on social media once this feature is available.
Brandon Kleinmeyer on 1/25/2017 at 2:51 AM
I kind of have to wonder about your decision making ability to start with Apple Pay first in 2014 when Android has made up the majority of the market since 2011. Then it takes 2-3 years later before Android/Samsung pay comes? May want to get with the times.
Arvest Blog Admin on 1/25/2017 at 10:26 PM
Brandon - We’re sorry we have let you down and understand you are anxious to start using Android/Samsung Pay. We’re anxious too! When we began working on Apple Pay, Android/Samsung Pay was not yet available. Rest assured we’re working earnestly with our card processing partner to bring you Android/Samsung Pay. We appreciate your business and your patience.

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