A new online tool is now available to help you find answers to banking questions more quickly and easily than before! The Ask Arvest feature is located on arvest.com and is available 24/7 to answer common questions about our products, services and many other topics related to banking with Arvest. The goal is to improve your experience by providing quick access to helpful answers.
What does it do? How does it work?
When you visit arvest.com, you can enter a question into the Ask box at the top right of each page and click the Ask button to search for an answer. The response to the question is returned on a subsequent page, along with related responses and other suggested questions that may also be of interest. You may rate the quality of the answer and either ask another question or choose one of the other suggested questions. The response page also serves as a keyword search result page, providing links to website pages containing similar topics. Ask Arvest will not return answers to any specific questions relating to your balances or other private account data.
The Ask Arvest question and answer system was first implemented in March on Arvest’s welcome page during Arvest’s acquisition of 29 branches. The system helped answer questions posed by these new customers. During the conversion period, Ask Arvest provided more than 20,000 responses to customer inquiries. We are now adding this tool to support the entire arvest.com website!
We believe this tool will quickly prove to be helpful in providing online self-service to you and improve your overall banking experience at Arvest.