Hardship Assistance for Those Impacted by Government Shutdown

Thursday, October 03 at 11:45 AM
Category: Arvest News

We understand this could be a difficult time for some of our customers who have been impacted by the government shutdown. If you find yourself in need of assistance, we’re happy to help with your mortgage, loan and deposit needs.

Our team at Arvest Mortgage Company is available to assist borrowers who have difficulty making their monthly mortgage payment. We have options available to you if your ability to make your mortgage payment was impacted as a result of the government shutdown.

Short-term hardship programs for which you may be eligible include partial or full payment forbearance while you are off work. The forbearance period is followed by other loss mitigation options to assist in making up the forbearance amounts. Additional resources and information regarding our mortgage hardship assistance programs are available. To speak with someone about these programs please contact mortgage customer service at (800) 232-5524 or email us here.

Arvest Bank also has options available to you if your ability to make your other Arvest loan payment(s) was impacted as a result of the government shutdown. We encourage you to call your Arvest Bank loan officer to learn how we may be able to help you during this trying time. If you don’t have your loan officer's contact information handy, then feel free to call us at (866) 952-9523 and we can get you in touch.

Applications for new loans are still being accepted. Social Security check deposits should not be affected by the government shutdown. However, if you have a question about your Social Security check that is not in relation to the shutdown or you have other questions about your deposit accounts, then please call customer service at (866) 952-9523. You may also check your deposit account balance by logging into Online Banking, using Mobile Banking or calling our 24-hour account information line.

We appreciate the opportunity to serve you as a result of this unfortunate situation.

Blog updated on 10 a.m. on Oct. 17, 2013.

Tags: Home Loans, Mortgage
Colleen Howell on 10/8/2013 at 7:20 PM
The personal loan (auto) seems not to be aware of the federal shut down. When I called today they offered me a deferance with an interest payment. Most other lenders are making allowances without penalty.They have recieved no information about any allowances for federal employees, and didnt not seem interested in checking into the company's stance on the matter. I had a choice of lenders when i obtained my auto loan. I am regretting my decision!!!!!!
Arvest Blog Admin on 10/9/2013 at 1:39 PM
Colleen - We're sorry to hear you are impacted by the government shutdown and feel frustrated at the loan options you've been presented. We encourage you to talk with your loan officer to make sure you have information on all available options.
Michelle Wann on 10/10/2013 at 9:06 PM
I needed info about getting a loan to consolidate bills. My husband lost his job in Aug and we have gotten behind on bills. He has a job interview Monday. I need info on if we are able to get any kind of help until he gets a job. Thank You
Arvest Blog Admin on 10/10/2013 at 9:47 PM
Michelle - We'd like to get you in touch with a loan officer who can discuss your options. Please email your city/state and contact information to interact@arvest.com so we can have the appropriate person contact you. Thanks.
Susan Cole on 10/15/2013 at 5:16 PM
If the government does not up the debt limit we won't be getting a military retirement check, which is what we make our house payment and car payments out of. Will there be any help for us?
Arvest Blog Admin on 10/15/2013 at 6:38 PM
Susan - There are options available. If you email your location and phone number to interact@arvest.com, then we can have local management give you a call to discuss your options.
Mary Nicosiaq on 10/16/2013 at 4:24 PM
What does Arvest Bank plan to do to support seniors who rely on their monthly Social Security checks to cover their utilities, groceries, gas, rent and other ongoing expenses if Congress doesn't raise the debt limit? Will there be any relief offered on bank charges? Chase Bank has already announced they are doing this. Fortunately, we have no mortgage or car payments to worry about but we can't ignore our other obligations and needs. We are already putting off necessary purchases (e.g., eyeglasses and tools) due to the current situation.
Arvest Blog Admin on 10/16/2013 at 9:27 PM
Mary - We are saddened to hear you are impacted by the government shutdown. Arvest continues to monitor the situation and will evaluate services as circumstances evolve. If you'd like to discuss options with your local bank, then give us a call at (866) 952-9523, and we can get you in touch with local management. You're also welcome to visit this blog which will be updated if and when additional options become available.

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