Biz Spotlight: Scotts LawnService

Friday, October 18 at 11:10 AM
Category: Business Banking

In the fall of 2005, Trent Ragar decided to leap headfirst into a dream of being a small business owner.  At the young age of 24, Ragar decided franchising would increase his chances of success. Scotts LawnService, a franchise of the Scotts Miracle-Gro, was the perfect fit. Scotts LawnService provides residential and commercial customers with weed control and fertilization services as well as other lawn care services. Each year since 2005 SLS has shown double-digit growth in Northwest Arkansas and recently earned the “Best Lawn Care Services” award for 2013 from NWA Media. 

The tremendous products, lawn care training and branding from Scotts Miracle-Gro combined with the local customer service and hard work from Ragar and his wife, Amanda, resulted in the challenges of a rapidly growing business. What began in 2005 as a business with one employee and no customers has grown into a multimillion-dollar operation with 6,000 customers.

“We were really fortunate to start a home service business in Northwest Arkansas just as the housing market was thriving,” Ragar said. “The growth of the area really helped us get started, but the quality and service of our staff helped us to maintain growth even during the recession.”

As customer numbers and revenue began to rapidly increase each year, Ragar and Amanda became overwhelmed with the amount of bookkeeping and relied heavily on the treasury management services of Arvest. In 2009, after Amanda left her vendor job in Bentonville, she came to work for the company as the full-time chief financial officer. 

“One of the first things I did to organize the company finances was to fully implement the Arvest cash management system,” said Amanda. “This was a huge help in reducing my time with payroll, account receivables, managing my Arvest loans and really just keeping a close eye on the financials of the company.” 

With growth comes many challenges including keeping up with financing needs. Ragar and Amanda say their relationship with Chris Massanelli, loan officer at Arvest, has been huge in acquiring the proper financing for growth. In 2011, Scotts LawnService utilized the SBA’s 504 loan program along with Arvest to purchase an 18,000 square foot office and warehouse facility. 

“Arvest was with us every step of the way,” said Ragar. “I truly believe our relationship with Arvest has been a success over the years because we both believe in the same philosophy -- customers come first.”

The views of this article are for general information use only. Please contact and speak with a subject expert or your banker when specific advice is needed. Find articles like this and much more in the online Arvest Biz Center.

Tags: Arkansas, Arvest Biz, Business Banking, Cash Management, Lending and Financing
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