Many Arvest customers have enrolled and are now using the new Mobile Banking service to check account balances, make transfers, pay bills and perform other banking tasks. As with any new service, there have been some recurring customer questions about enrollment and getting started. This article addresses some of the more common start-up questions. A more comprehensive FAQ can be found here.
How do I enroll? How do I reset my Online Banking password?
Enrollment takes place inside Arvest Online Banking by selecting the Mobile Banking tab and then following the instructions provided. If you need assistance logging into Online Banking, please contact customer service at (866) 952-9523.
Will my previous Mobile Banking PIN work for logging into the new version?
No. Mobile Banking now uses the same login and password information you use to access Arvest Online Banking. If you wish to update your password, you can do so inside the "Preferences" area of Online Banking.
Why do I get a ‘No Connection’ error on the iPhone app?
This is a known issue that is being worked on and should be fixed very soon in an update. This is caused by the main screen loading before the app is fully launched. Until that time, if you launch the app, please allow a few moments for it to fully load before selecting the “Login” button.
Why do I get a “System is unavailable” or “This phone is not registered” message when I try to log in?
How do I change the nicknames on my account?
If you would like to change the account nicknames, log in to Online Banking, select the Mobile Banking tab and then choose Accounts from the menu. This gives you access to alter the nicknames for each account and choose which ones are displayed by Mobile Banking. TIP – Make your nicknames short and easy to enter on your phone.
Will Arvest release an Android app? When?
We recognize the need for an Android app and are working toward providing one for our customers. We cannot specify the target date at this time but will keep you informed as work progresses. In the interim, Android users can enroll in Mobile Banking and log in using their web browser or use the Text/SMS Banking option. We appreciate your patience.
Please visit the Mobile Banking website for additional details and information.