Cross Named Senior Vice President by Arvest Bank

Thursday, February 07 at 03:00 PM
Category: Arvest Community News

Arvest Bank is pleased to announce Ryan Cross has been promoted to senior vice president.

Cross has more than 17 years of experience in the banking industry and currently serves as a commercial banker. He specializes in the commercial and industrial segments and real estate lending, while also helping businesses with their treasury management, purchasing card and international service needs.

Cross earned a degree in finance and international business at the University of Oklahoma and is a current enrollee at the Graduate School of Banking at Colorado. He is a member of the Bond Advisory Committee for the City of Oklahoma City, treasurer and board member for the South Oklahoma City Chamber of Commerce, board member for March of Dimes, and a past president of the West Oklahoma City Rotary Club, among other civic endeavors.

Cross and his wife, Shannon, have four children and live in Oklahoma City.

Tags: Arvest, Oklahoma, Oklahoma City
 

Arvest Bank Promotes Nave to Senior Vice President

Tuesday, February 05 at 02:00 PM
Category: Arvest Community News

Arvest Bank is pleased to announce Brian Nave has been promoted to senior vice president.

Nave has worked in the financial services industry since 2004 and currently serves as a commercial banker. In that role, he is responsible for the effective promotion and generation of commercial loans for the Oklahoma City metro area, among other duties. Nave also holds the designation of Certified Leasing and Finance Professional (CLFP).

Nave earned a bachelor’s degree and a master’s in business administration at Northeastern State University. He is an active member of the Norman Chamber of Commerce and a board member for both Community Services Building, Inc. and the Cleveland County Family YMCA, among other civic endeavors.

Nave and his wife, Sarah, have two sons.

Tags: Arvest, Oklahoma, Oklahoma City
 

Arvest Bank Offers Special Assistance to Customers Affected by Shutdown

Friday, January 25 at 08:00 AM
Category: Arvest News

Arvest Bank has announced additional accommodations for our customers affected by the current government shutdown. Because we understand the uncertainty caused by an interruption in income, we’ve established a Special Assistance Customer Care hotline for our customers who need help managing their accounts during this time.

If you have concerns about your accounts related to the government shutdown, please call this dedicated line during normal business hours – 

Arvest Special Assistance Customer Care: (877) 483-2940.

A customer care associate will walk you through specific accommodations available to you.

  • ARVEST MORTGAGE CUSTOMERS: Arvest is suppressing credit reporting, waiving late fees and offering payment assistance including forbearance. In addition to calling (877) 483-2940, mortgage customers can visit the Arvest website to learn more about hardship assistance. Options will vary based on loan type and investor guidelines.
  • PERSONAL LOANS (AUTO, HOME EQUITY, DEBT CONSOLIDATION, ETC.): Arvest is offering payment deferrals for existing loans based on need. In addition, Arvest is waiving origination fees and offering an extension of the first payment due date for some new consumer loan types. Affected customers are encouraged to call (877) 483-2940 to discuss options.
  • CONSUMER AND BUSINESS CREDIT CARD CUSTOMERS: Arvest is offering payment deferrals. Affected customers are encouraged to call (877) 483-2940.
  • CHECKING ACCOUNT HOLDERS: Arvest is waiving account insufficient funds and overdraft fees, as well as monthly account fees, when applicable. To request these waivers or refunds, please call (877) 483-2940.
  • BUSINESS OR COMMERCIAL LOANS: Please contact your local Arvest banker for personalized assistance.

At Arvest we are committed to helping our customers through this challenging time. If you have questions about any of the above accommodations or your eligibility, please do not hesitate to call (877) 483-2940.

Tags: Arkansas, Budgeting, Business Banking, Community Support, Credit Cards, Credit History, Credit Score, Customer Question, Debt, Home Loans, Kansas, Lending and Financing, Missouri, Mortgage, Oklahoma, Overdraft Coverage
 

Arvest Bank Offers Assistance to Customers Affected by Shutdown

Wednesday, January 09 at 04:00 PM
Category: Arvest News

Arvest Bank wants to advise any loan customers dealing with a reduction in income due to the current government shutdown that help is available for those who need assistance. Customers who have concerns about their loan obligations are encouraged to contact the bank during normal business hours to discuss their options.

  • Any affected Arvest Mortgage customers can call (800) 232-5524 or visit the Arvest website to learn more about hardship assistance due to the shutdown, natural disasters or other loss of income.
  • Arvest customers with concerns about other Arvest personal loan types (auto, home equity, debt consolidation, etc.) are encouraged to call (855) 303-5479. 
  • Arvest consumer and business credit card customers should call (800) 356-8085.
  • Business customers with business and/or commercial loans should contact their local Arvest banker.

Arvest Bank understands the uncertainty created by an interruption of income by situations like this, and is committed to helping those customers who need assistance through this difficult time.

 

Tags: Arkansas, Credit Cards, Debt, Kansas, Lending and Financing, Missouri, Oklahoma
 

Arvest Branches Closed Jan. 21

Tuesday, January 08 at 06:00 AM
Category: Arvest News

In observance of Dr. Martin Luther King, Jr. Day, all Arvest branches and the customer service line will be closed on Monday, January 21.

We will resume normal hours on Tuesday, January 22.

For your convenience, you can bank 24/7 using:

Thank you for being a loyal Arvest customer! We appreciate your business.

 

Tags: Arkansas, Holiday Hours, Kansas, Missouri, Oklahoma
 

Arvest Bank Announces New Executive Positions

Wednesday, December 19 at 09:00 AM
Category: Arvest News

Arvest Bank is pleased to announce Rodney Shepard and Laura Andress have been named to newly created positions that focus on the experiences of both its customers and associates.

Shepard, previously president and CEO for Arvest in Fort Smith and the River Valley, will serve as the Chief Customer Experience Officer (CXO), effective Jan. 1. In his new role, Shepard will be responsible for maintaining a strong relationship between Arvest and its customers, and managing the overall day-to-day experience for customers and associates. Specifically, he will work with management at all levels to maintain a consistent, customer-first mentality across the bank’s physical and digital channels.

Andress, currently executive director of group human resources, will assume the title of Chief People Officer (CPO) on Jan. 1. Among other duties, Andress will be responsible for developing and executing a human resource plan of action in support of Arvest’s strategic direction. Andress will work specifically in the areas of succession planning, talent management, organizational and performance management, training and development, benefits and compensation, and associate communication.

Shepard has been with Arvest Bank for more than 25 years, and is being replaced as president and CEO in Fort Smith and the River Valley by Roger Holroyd. Shepard earned an associate degree at Carl Albert Junior College, a bachelor’s degree in management at Northeastern State University, and a master’s degree in business administration from Webster University. Additionally, he is a graduate of the Graduate School of Banking at LSU and the Mid South School of Banking at Christian Brothers University.

Shepard currently is a member of the board of directors for Mercy Health Fort Smith Communities, the University of Arkansas – Fort Smith Foundation, the Fort Smith Boys and Girls Club, and also serves on the Community Bankers Council for the American Bankers Association. Among other civic endeavors, he is a past chairman of the board for the Fort Smith Regional Chamber of Commerce, has worked on behalf of the United Way, the Fort Smith Riverfront Blues Society, the Single Parent Scholarship Fund, and was presented the Carl Albert State College Distinguished Alumni Award in 2006. Shepard and his wife, Lisa, live in Fort Smith and have two children.

Andress joined Arvest in 2004 – following 13 years as an attorney and partner at a Fayetteville law firm – to become director of group human resources. She earned both a bachelor’s degree in psychology and a law degree at the University of Arkansas. During her time as an attorney, Andress was licensed by the United States District Court for the Eastern District of Arkansas, the United States District Court for the Western District of Arkansas, and the United States Court of Appeals for the Eighth Circuit.

As director and executive director of human resources at Arvest, Andress has been charged with managing risk and building programs to develop talent and increase communication and associate engagement across the organizational footprint. Andress lives in Springdale and has two children.

Tags: Arkansas, Arvest, Kansas, Missouri, Oklahoma

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